Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Contact us — name, email address, phone number, and message content via our contact form or discovery call booking.
• Subscribe to our newsletter — email address.
• Engage our services — business name, billing address, payment information, and project-related details.
• Apply for a position — resume, portfolio links, and professional background.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Device information — browser type, operating system, screen resolution, and device identifiers.
• Usage data — pages visited, time spent on pages, click patterns, referring URLs, and exit pages.
• IP address and location — approximate geographic location derived from your IP address.
• Cookies and similar technologies — see Section 5 (Cookie Policy) below for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to provide, maintain, and improve our website design, development, and marketing services.
• Communication — to respond to inquiries, send project updates, and provide customer support.
• Marketing — to send newsletters, promotional materials, and service announcements (with your consent).
• Analytics — to understand how visitors interact with our website and improve user experience.
• Legal compliance — to comply with applicable laws, regulations, and legal processes.
• Security — to detect, prevent, and respond to fraud, abuse, or security incidents.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — trusted third-party vendors who assist us with hosting, analytics, email delivery, and payment processing (e.g., Google Analytics, Stripe, Firebase).
• Business partners — only when necessary to fulfill services you've requested (e.g., CRM integrations with ServiceTitan or Housecall Pro on your behalf).
• Legal requirements — when required by law, court order, or governmental regulation.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and email inquiries are retained for up to 3 years. Analytics data is retained according to our analytics provider's default retention settings (14 months for Google Analytics 4).

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. A cookie is a small text file stored on your device by your web browser.

5.1 Types of Cookies We Use

• Essential cookies — required for the website to function properly. These cannot be disabled. They include session management and security cookies.
• Analytics cookies — help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics 4 for this purpose.
• Functional cookies — remember your preferences (such as cookie consent choices) to provide a more personalized experience.
• Marketing cookies — used to track visitors across websites to display relevant advertisements. We may use Google Ads and Meta Pixel for remarketing campaigns.

5.2 Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site. You can also manage cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

Please note that disabling cookies may affect the functionality of certain features on our website.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete personal information.
• Deletion — request that we delete your personal information, subject to legal obligations.
• Opt-out — unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email.
• Data portability — request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at nick@brightgrid.app.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, services, and tools (such as Google Calendar for booking, social media platforms, and CRM providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption (TLS 1.3), secure hosting on Google Cloud Platform, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.